Refund policy
FS Fitness Store ("FS", "we", "us") sells digital products only, so there is nothing to post back to us. This policy explains when you can get your money back.
It works alongside your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. Nothing in it takes those rights away. Where the law gives you the right to cancel an online purchase within 7 days, we honour it. The law excludes some purchases once they are delivered or started, such as downloaded software and services that began with your agreement.
When you can get a refund
| What you bought | When you can get a refund |
|---|---|
| Instant downloads (programs, meal planners, templates, content packs) | Within 7 days of purchase, if you have not downloaded or opened the files. After you download, only if the file is faulty or not as described. |
| Online access (courses, video libraries, masterclasses) | Within 7 days of purchase, if you have used less than [25%] of the content. |
| Licence keys and software (app passes, gym software, white-label apps, wellness platforms) | Within 7 days of purchase, if the key has not been activated. After activation, only if the product is faulty and we cannot fix it within [14] days. |
| Coaching and booked sessions | Cancel or reschedule up to 24 hours before a session at no cost. Sessions that have taken place are not refundable. Unused sessions in a package are refunded if you cancel within [30] days of purchase. |
| Setup and launch services (platform setup, business launch suite) | Full refund before work starts. After work starts, we refund the part that has not been done, calculated fairly. |
Faulty products or products not as described
If a product does not work, is corrupted, cannot be accessed because of a problem on our side, or is very different from its description, tell us within [30] days of purchase. We will first try to fix it or send a replacement. If we cannot, you get a full refund.
How to ask for a refund
- Email [support email] with your order number, the name you bought under, and the reason for your request.
- We reply within [2] business days.
- If your request is approved, we refund the amount you paid, in rand, to the payment method you used.
Refunds are paid within [10] business days of approval, and in any case within 30 days. Your bank may need a few extra days to show the money. When we refund a delivered product, we switch off the licence or access that came with it.
What we cannot refund
- Change of mind after the refund window has closed, or after a download, activation or session has taken place as described above.
- Results. Fitness and nutrition results depend on you, so we cannot promise a specific outcome.
- Products that were shared, copied or resold in breach of our Terms of Service.